Terms and Conditions

TERMS & CONDITIONS

OVERVIEW

This website is operated by NutraNova Labs Ltd (“NutraNova Labs”, “we”, “us”, “our”). Throughout the site, the terms “we”, “us” and “our” refer to NutraNova Labs.

NutraNova Labs offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following Terms and Conditions (“Terms”, “Terms of Service”), including additional terms and policies referenced herein and/or available by hyperlink.

If you do not agree to all the Terms of this agreement, you may not access the website or use any services.

Our store is hosted on Shopify Inc., which provides us with the online e-commerce platform that allows us to sell our products and services to you.

SECTION 1 – ONLINE STORE TERMS

By agreeing to these Terms, you confirm that:

  • You are at least 18 years old.

  • You will not use our products for any unlawful purpose.

  • You will not violate any applicable laws in your jurisdiction.

  • You will not transmit any viruses, malware or harmful code.

A breach of these Terms may result in termination of your access to our Services.

SECTION 2 – PRODUCTS & SUPPLEMENTS DISCLAIMER

NutraNova Labs sells dietary supplements. By purchasing from us, you acknowledge:

  • Our products are not intended to diagnose, treat, cure or prevent any disease.

  • You should consult a qualified healthcare professional before using supplements, especially if you:

    • Are pregnant or breastfeeding

    • Have a medical condition

    • Are taking prescription medication

    • Are under 18 years of age

  • Results may vary between individuals.

You are responsible for ensuring our products are suitable for your personal use.

SECTION 3 – ACCURACY OF INFORMATION

We make every effort to ensure product descriptions, pricing, and information are accurate. However:

  • We do not guarantee that all information is error-free.

  • We reserve the right to correct errors, inaccuracies, or omissions at any time without prior notice.

SECTION 4 – PRICING & AVAILABILITY

  • Prices are subject to change without notice.

  • We reserve the right to modify or discontinue products at any time.

  • We may limit quantities per order, customer, or household.

  • Orders may be cancelled if suspected of resale or unauthorised distribution.

SECTION 5 – ORDERS & BILLING

We reserve the right to:

  • Refuse or cancel any order.

  • Limit quantities purchased per person or household.

  • Request additional verification before processing an order.

You agree to provide accurate billing and shipping information and to keep your account details up to date.

SECTION 6 – SHIPPING & DELIVERY

Delivery times are estimates only and not guaranteed. NutraNova Labs is not liable for:

  • Delays caused by couriers

  • Customs processing delays

  • Incorrect shipping information provided by the customer

Risk passes to you upon confirmed delivery.

SECTION 7 – RETURNS & REFUNDS

Returns are subject to our separate Returns Policy.

Opened supplement products cannot be returned for hygiene and safety reasons unless faulty.

If a product is defective or incorrect, please contact us within 14 days of receipt.

SECTION 8 – INTELLECTUAL PROPERTY

All content on this website, including:

  • Logos

  • Product names

  • Branding

  • Images

  • Graphics

  • Text

Is the property of NutraNova Labs and may not be copied, reproduced, or distributed without written permission.

SECTION 9 – USER COMMENTS & SUBMISSIONS

If you submit reviews, comments, or other content:

  • You grant us the right to use, reproduce, and publish that content.

  • You confirm your content does not infringe on any third-party rights.

We reserve the right to remove inappropriate or unlawful content.

SECTION 10 – LIMITATION OF LIABILITY

To the fullest extent permitted by law:

NutraNova Labs shall not be liable for any indirect, incidental, punitive, or consequential damages arising from:

  • Use or misuse of our products

  • Website errors or interruptions

  • Loss of data or profits

Our total liability shall not exceed the amount paid for the product in question.

Nothing in these Terms limits liability for death or personal injury caused by negligence.

SECTION 11 – PROHIBITED USES

You may not use our website:

  • For unlawful purposes

  • To infringe intellectual property rights

  • To distribute malicious software

  • To collect personal information of others

  • To harass or abuse others

Violation may result in termination of access.

SECTION 12 – GOVERNING LAW

These Terms are governed by the laws of England and Wales.

Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

SECTION 13 – CHANGES TO TERMS

We reserve the right to update or modify these Terms at any time. Continued use of our website constitutes acceptance of any changes.

SECTION 14 – CONTACT INFORMATION

For questions regarding these Terms, please contact:

NutraNova Labs
Email: support@nutranovalabs.com
Website: www.nutranovalabs.co.uk